Shipping policy
Thank you for shopping with FRANCISCOMARTIN FORTEZA MENDINA. Specializing in premium consumer electronic devices and supporting tech accessories, our brand delivers reliable global order fulfillment and logistics services. We strive to process every electronic order with rigorous quality checks, use professional anti-collision packaging suitable for tech goods, and ensure accurate, intact and timely product delivery to customers worldwide.
1. Order Processing Time
All confirmed consumer electronics orders will be fully processed, inspected and packaged within 1-3 business days after order verification, excluding weekends and local public holidays. During peak sales periods with surging order volumes, standard processing schedules may be moderately extended. Our team will promptly notify customers via email if any substantial shipping delays occur.
2. Shipping Fees and Delivery Estimates
Shipping costs for all orders are automatically computed and clearly presented on the checkout page before payment completion, enabling full transparent cost viewing for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations serve only as reference estimates. Actual parcel arrival schedules may be affected by courier service delays, customs clearance progress, harsh weather, international logistical limitations and holiday arrangements in destination regions.
3. Shipment Confirmation and Order Tracking
Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email that includes valid parcel tracking information.
Tracking status and logistics data will generally be updated and accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.
4. Incorrect Address Liability Statement
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout to avoid delivery errors and package returns.
FRANCISCOMARTIN FORTEZA MENDINA assumes no responsibility for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned due to address discrepancies will be subject to additional reshipping fees borne solely by the buyer.
5. Lost and Damaged Parcel Handling
If your parcel goes missing during cross-border transportation, please contact our customer support team within 7 days of your expected delivery date to initiate a logistics investigation.
If your electronic items arrive with damaged packaging or defective products upon receipt, please submit a support request within 48 hours after delivery and attach clear photos of damaged goods and original packaging. We will evaluate the issue and provide effective solutions in the shortest possible time.
6. Product Usage Rules and Customs Regulations
Every consumer electronic device is equipped with detailed usage and maintenance guidelines. FRANCISCOMARTIN FORTEZA MENDINA disclaims all liability for product damage or functional failures caused by improper operation, unauthorized disassembly, incorrect maintenance or artificial misuse of electronic products.
International shipments may incur import duties, customs taxes and other clearance fees stipulated by destination country authorities. All such extra charges are the exclusive obligation of customers and are not included in product prices or standard shipping expenses.
7. Contact Information
If you have any questions or inquiries regarding this Shipping Policy and your order logistics arrangement, please reach out to our official support team through the details below:
Trade Name: FRANCISCOMARTIN FORTEZA MENDINA
Phone number: +64 22 890 9988
Email: info@byteoraqx.shop
Physical address: 82 Uta Street, Rotorua, BOP 3015, New Zealand